Terms and conditions

1. Impressions are given to work only after 30% pre-payment!
2. Costs for mail services are paid by the buyer!
3. Terms of Ambient monitors production (or remolding services) is 14-20 working days after the moment of receiving impressions and payment confirmation. Terms of Ambient customs, earplugs production is 7-10 working days after the moment of receiving impressions and payment confirmation.
4. Skin of the ear canal adaptation to the individual custom monitor, custom sleeves, earplug period is 7 days, only after the expiration of this period products are taken for shape correction!
5. Individual custom monitors, custom sleeves and otoplastic are made by our specialists manually. Each monitor and custom is tested on the works completion. We can not guarantee that the final product does not contain micro air cavities!
6. Due to the inherent difference in the color of our materials and the color of your computer screen, it is possible that the final color of the product will differ slightly! We can not guarantee that the color is exactly like on the screen of your monitor! If you are not satisfied with the final color of your monitors (customs), You can order a new reshell!
7. Products for sound correcting will not be accepted (individual monitors of the laboratory and monitors after reshell)! It is advisable before ordering Ambient monitors become familiar with the sound of the model that you are most interested in! For these purposes, there are demo set of our models in our office.
8. Our specialists always carefully and accurately perform the extraction of the drivers from the shells during the remolding service. However, due to the fact that the earphones often have long lifetime (pre-owned), and shells projecting held by sawing, there is a strong possibility that after placing the drivers in new shells, they do not work properly (large harmonic distortion, failure or change of the frequency balance). Laboratory can not give a guarantee for such drivers and internal components! Our experts are always carried out inspection of drivers before and after reshell. If there are any abnormalities in their work, you will be notified!
9. For preservation of monitors electronic component, use a drying means (packaged silica gel, or specialized dewaterin for hearing aid care)! If You suffer from moisture and sulfur profuse discharge from the ears, it is desirable to use a drying agent every day! Remember that the durability of the normal functioning of this product will depend on the way you will follow the personal hygiene and the state of the acoustic filters in sound bores!
10. If you suffer from chronic ENT diseases (infections) or sulfur profuse discharge (frequent cerumen), consult with your doctor about the possibility of such products usage before ordering this product! Taking an order for production of individual monitors, customs, earplugs etc. laboratory implies that all necessary consultation with the ETN specialist were conducted!